Mobile SMS Message Privacy Policy

• Information collected: I may collect information, such as name, phone number, and email address.

• Use of information collected: I may use the information collected to perform the services you request, including scheduling, coordinating consultation calls, appointment reminders, and other administrative requests. All clinically sensitive information will be communicated via telephone call or secure client portal.

• Sharing of information collected: If you become a client of Dr. Caroline Martin Psychology, PLLC, I may share information collected with payment processors or other legal authorities as part of performing normal clinical duties. Information sharing will be reviewed in detail as part of the new client intake process. I do not share, sell, rent, or trade any information provided with third parties for promotional purposes.

Your Rights:

• As a current or prospective client, you understand that you can text me STOP at any time to opt out of receiving SMS text messages. You can text me HELP at any time to receive help.

• You understand that the messaging frequency may vary. Messaging & data rates may apply.

• Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1.

• At any time if you want your information to be removed, you can contact me via email ([email protected]) or regular mail.

Additional Website Privacy Policy

This Privacy Policy describes how information collected through this website is handled.

Information Collected

• The contact form collects your name, email address, and phone number, along with a general reason for inquiry.

• Please do not include personal health information (PHI) when using the form.

How Information Is Used

• Information you submit through the contact form is used only to respond to your inquiry.

• Form submissions are sent securely to my Google Workspace email account, which is covered by a HIPAA Business Associate Agreement (BAA).

Protection of Information

• I take reasonable steps to protect your information, including encryption and account safeguards.

• No information from the website is stored by Yola beyond sending your submission to me.

Limits of Privacy

• Submitting the contact form does not create a therapist–client relationship.

• If we work together, all clinical communication will occur through a secure client portal, not through this website.

If you have questions about these policies, please contact me directly.